Question: What Are The Golden Rules Of Customer Service?

What are five basic principles of selling?

The 5 Irrefutable Principles of SellingConsumers only buy products and services that benefit them.

Value comes with a price tag.

Credibility is dependent upon two factors, trust and expertise.

The most valuable gift you have to offer is yourself.

This is a give and give relationship..

How do you sell like a professional?

7 Sales Tips to Help You Sell Like a ProChange Your Approach Based on Personalities. … Adjust Your Sales Presentation Every 90 Seconds. … Repeat Your Main Point. … Continue to Update Your Sales Approach. … Go Above and Beyond. … Never Stop Learning about the Art of Persuasion. … Don’t Beg.

What are the 4 golden rules?

The Four Golden Rules of Firearm Safety, and Why They MatterRule #1: All Guns are always loaded. … Rule #2: Never point the gun at anything that you are not willing to shoot (destroy). … Rule #3: Keep Your finger off the trigger until your sights are aligned on the target and you intend to shoot. … Rule #4: Be sure of your target. … Know how to use the gun safely.More items…•

What are the 3 golden rules?

The Golden Rules of AccountingDebit The Receiver, Credit The Giver. This principle is used in the case of personal accounts. … Debit What Comes In, Credit What Goes Out. This principle is applied in case of real accounts. … Debit All Expenses And Losses, Credit All Incomes And Gains.

What is the golden rule of selling?

The Golden Rule says to, “Do unto others as you would have them do unto you.” It also says, “Love your neighbor as yourself.” The Golden Rule mentality in sales, says simply, “Sell unto others as you would have them sell unto you.”

What is a good customer service?

Good customer service typically means providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business.

Who is difficult customer?

Often, the difficult customer is someone who has simply taken an annoying habit to an extreme. For example, Richard F. Gerson, author of Great Customer Service for Your Small Business, listed ten types of customer behaviors, only one of which—The Perfect Customer—was wholly desirable to the small business owner.

What are the 3 most important aspects of customer service?

The Most Important Customer Service Skills1) Respect. The idea behind respect is that you treat others the way you would like to be treated. … 2) Patience. Customers with problems are going to want to talk. … 3) Self-Control. … 4) Concern. … 5) Attentiveness. … 6) Empathy. … 7) Flexibility. … 8) Communication Skills.More items…

What is the first rule of excellence in customer service?

The first rule of good customer service is that your business phone needs to be answered. Get call forwarding. Or an answering service.

How do you handle difficult customers?

10 strategies for dealing with difficult customersFirst and foremost, listen. … Build rapport through empathy. … Lower your voice. … Respond as if all your customers are watching. … Know when to give in. … Stay calm. … Don’t take it personally. … Remember that you’re interacting with a human.More items…•

What are good sales skills?

Key Sales Skills Every Rep Should HaveCommunication.Prospecting.Discovery.Business Acumen.Social Selling.Storytelling.Active Listening.Objection-Handling.More items…•