Quick Answer: How Do I Contact Telstra NBN?

Does Foxtel work with NBN?

Foxtel is now offering its best-ever value range of broadband, TV and home phone bundles, with access to the nbn™ network for FTTP serviceable customers, and via ADSL connections..

Why is my NBN phone not working?

Firstly, make sure your landline is plugged into the green port on your modem. If it is and the issue is still present, please give the NBN team a call on 1800-834-273 for further investigation. Having some issues? Click me to try and resolve them yourself.

How do I get NBN without a phone line?

No, as you do not need an active phone line to get an internet service on the nbn™, you do not have to pay any line rental.

Who can I complain to about NBN?

You should contact NBN Co for issues relating to the damage or location of NBN equipment. The Telecommunications Industry Ombudsman (TIO) provides a dispute resolution service. The TIO has the power to help deal with complaints you have about a telco.

How do I complain to Telstra?

Get the My Telstra appUse our online form to lodge your complaint. We’ll acknowledge your complaint within one business day, but it may take a few days to reach a case manager.Post your complaint letter to: Telstra Complaints. Locked Bag 20026. Melbourne VIC 3001.Fax your complaint to 1800 753 949.Contact us on 13 22 00.

How much does Telstra NBN cost?

Telstra 500GB Data (NBN)ProviderTelstraConnectionNBN Fixed Line (NBN Basic II Evening Speed)TypeNo Contract TermCurrent DealBonus 3 months BINGE Standard + No $99 connection fee when you sign up onlineTotal Price$75 per month Min. total cost $75 for first month2 more rows

How do you report a phone out of order?

Opt to call the customer service line on your phone bill using an online calling service or another person’s phone in order to report directly that your phone line is fault. Request a service order so that they will be sure to respond to your service call promptly. Check your phone after the service call.

Who runs the NBN?

NBN CoTypeGovernment-owned corporationTotal equityA$7.337 billion (2019)OwnerAustralian GovernmentNumber of employees6400+ (2019)Websitenbnco.com.au9 more rows

How do I contact Telstra customer service?

810 44 800 856 0000Telstra/Customer service

Why is my Telstra NBN not working?

If your broadband isn’t working, it might be because of an unexpected outage on the Telstra network in your area, or it might be disruption due to maintenance. Check if there’s an outage in your neighbourhood via Telstra Outages. … Open the My Telstra app and select the Get help tab.

How do I speak to someone at Telstra Australia?

Residential customers can call Telstra 24×7 for general enquiries, help, and service support by dialling 13 2000, at any time. For customers needing accessibility assistance, you can dial Telstra Disability Hotline at either 1800 068 424 (voice), or 133 677 (TTY).

How do I reboot my NBN modem?

This is done by:Keep the wireless router powered on.Locate the RESET button at the back of the wireless router.Hold the RESET button for 10 to 15 seconds, the lights at the front should start blinking, this is when you can let go.Wait about 5 minutes for the router to boot up again and try the connection.

How can I speed up my NBN?

If internet speed is a concern for you, below are a few actions you can take that might improve your current speed.Before you start. … Turn it off, then on again. … Ensure you have the right speed pack. … Optimise your WiFi connection. … Upgrade your hardware. … Check for viruses and malware. … Want to talk nbn?

How do I reset my Telstra NBN modem?

Reset the wireless modem to factory settings To do this, use a paperclip (or something similar) to press and hold the reset hole at the back of your Telstra modem, and keep it pressed in for 15 seconds. Allow 2-5 minutes for the modem to reconnect to the internet.

Can you contact NBN directly?

Contact your service provider if you have a concern or complaint about the installation, connection, repair or operation of your internet or phone services provided over the NBN. … If your complaint is related to the NBN infrastructure, your provider will work directly with NBN Co on your behalf to fix the problem.

How do I connect to Telstra NBN?

Plug in and connect your new setupConnect the nbn Connection Box to your Telstra Smart Modem™ Your nbn Connection Box will look like this unit. … Plug your Telstra Smart Modem™ into the power outlet. … Connect your home phone (if required)

How do I report a problem with NBN?

But here’s a few simple steps to follow if you think you might be experiencing an NBN outage….Call tech supportTelstra: 13 22 00.Optus: 13 13 44.iiNet: 13 22 58.TPG: 13 14 23.Aussie Broadband: 1300 880 905.Internode: 1300 788 233.Exetel: 1300 788 141.Dodo: 13 36 36.More items…•

What time can I ring Telstra?

For general enquiries call 13 2000. Available between 8am-9pm AEDT 7 days a week.

Can I install NBN myself?

NBN Co already allows some fibre-to-the-curb (FTTC) users to self-install the NBN Co-supplied connection box (or NCD), provided they meet certain conditions – denoted by the “service class” for that premises. … Presently, an NBN technician is required to do the work both outside and inside the premises.

What to do if Internet is not working?

General troubleshooting tips for Android devicesOpen your Settings app “Wireless & networks” or “Connections”. Depending on your device, these options may be different.Turn Wi-Fi off and mobile data on, and check to see if there’s a difference.If not, turn mobile data off and Wi-Fi on and see if that works.