Quick Answer: What Happens If EBay Parcel Gets Lost?

What happens if package gets lost eBay?

eBay’s position on missing items is clear – buyers are entitled to a refund under the Money Back Guarantee.

If the tracking details show that the item has been in transit without movement for more than 7 days (10 for international shipments), refund the buyer the full sale amount including the shipping cost..

How do I contact eBay for a lost item?

Report an item that hasn’t arrived through My eBayGo to Purchase history – opens in new window or tab.Select More actions beside your item and then I didn’t receive it.Tick the box beside I want a refund or I want the item.You have the option of adding a message to the seller.Select Send request.

What do I do if my item is not delivered?

Check the delivery address you gave the seller. Then contact them and ask where your order is. If the seller claims they’ve delivered it or don’t know where it is, you can ask for a redelivery. You might be able to get a refund in some circumstances.

Is eBay seller responsible for lost package?

It’s up to buyer to contact the carrier to try to locate the missing package. The seller has no responsibility whatsoever. Seller will win an ‘item not received’ dispute automatically … and bad feedback will be removed, if left. [It MAY require a phone call to eBay, however.]

What happens when a parcel goes missing?

Parcel failed to turn up? … They’re responsible for getting the package to you on time. Your contract is with them, not the courier or delivery company who shipped it. If there’s any issue with the courier, the retailer will take that up with them after you’ve contacted them.

Who is responsible for a lost package?

Liability of Lost Packages Did you know? The seller is responsible for the package until it reaches the buyer. This means that as a seller, even though the package is out of your hands – you are responsible for it until the tracking states “Delivered” or “Notice Left”.

Can I get my money back if I get scammed on eBay?

Non-delivery scam An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website.

Who pays for eBay returns?

If the item is returned because it’s faulty, not as described, or damaged in the post, the seller has to pay return postage costs. However, if the buyers want to return the item for any other reason within 14 days, they have to pay to send it back (as long as you made this clear in your listing).

Do lost parcels ever turn up?

In most cases, the missing post will eventually turn up, but in others, it can take weeks to arrive, if it makes it to your door at all.

What happens if Royal Mail lost my parcel?

The sender or the recipient of the item may both claim for a lost item but only one will be paid compensation. If both claim for the same item then Royal Mail will process only the sender’s claim unless compensation has already been paid to the recipient.

What is an eBay seller’s rights on refunds?

Once the seller receives the item back from you, or once they’ve agreed to refund you and let you keep the item, they have 3 business days to issue your refund. When they do, you’ll receive an email letting you know.

Can eBay seller say no returns?

Even if you specify “no returns accepted,” under the eBay Money Back Guarantee, the buyer can still return an item if it doesn’t match the listing description.

Do sellers ever win eBay disputes?

Sellers win cases every day for claims of item not received if they have followed the requirements. Yes, if the buyer threatens you for something in return, miused returns, or abused the buyer protection policy, the buyer will have his case closed & a possible suspension on he/she’s account.

What happens if seller never ships item?

If the seller does not click “Ship”, the order status will show as “Awaiting Seller to Ship” until the indicated shipping time has passed. If the time lapses without the seller shipping the item, the order will automatically be canceled and the buyer will receive a full refund.

What happens if a package gets lost in the mail?

Contact your local post office to file a claim about the package. … Ask to file a claim for a missing package. Get in contact with the USPS Mail Recovery Center, which is basically the lost and found of the postal service. They may have any wrongly-addressed or delivery packages sent to them.