Quick Answer: Who Are The People That Answer The 911 Calls?

Do 911 operators get drug tested?

911 Dispatcher Qualifications Aspiring dispatchers will also typically need to pass a background check, vision and hearing exams, drug tests, and/or a lie detector test.

Occasionally, 911 dispatchers may be required to hold a valid driver’s license..

Is the 911 dispatcher test hard?

Is the 911 Dispatcher Test Hard? The 911 Dispatcher test can be tough since you’ll face unusual question types and you’ll need to perform quickly and accurately under time pressure.

What does a 911 call taker do?

The Job Duties of a 911 Call Taker Answering all incoming 911 calls. Collecting all pertinent information from the caller using excellent verbal communication skills. Entering all information into the computer-aided dispatch system (CADS) Routing the call to the appropriate dispatcher or other service agency.

Who is the person that answers 911 calls?

Police dispatchers answer calls to 911 and collect as much information as possible regarding the emergency or issue before dispatching the appropriate response personnel.

Who gets charged for a 911 call?

In most areas each household and business pays a small monthly fee for 9-1-1 service that appears on their phone bill. There is no per-call charge for calling 9-1-1. However, EMS/ambulances dispatched through 9-1-1 may charge for taking someone to the hospital; this is a separate ambulance charge, not a 9-1-1 charge.

What happens if you call 911 and cant talk?

If you are still unable to speak, the police will attempt to call you back and might also send a patrol car to your address. Police will use the address for the service (which would usually be either your home or billing address).

Can you go to jail for accidentally calling 911?

Everyone makes mistakes, and there is no penalty to accidentally calling 911. The Communications Dispatcher will want to verify your name and address, and ensure that there is not a real emergency. If you do hang up, they will call you back to confirm that you are safe.

Can 911 track your phone?

Historically, 911 dispatchers have been unable to track the locations of callers on cell phones as accurately as those calling from landlines. … This location information must be available for at least 50% of wireless 911 calls, a requirement which increases to 70% in 2020.

Is a 911 dispatcher a good job?

Landing a job as a police dispatcher can be a great entry point for other work in criminology, or you can spend a full career in dispatch. In either case, working as a dispatcher is a great way to serve your community and help other people.

Who can access 911 calls?

911 calls are public records with no existing specific stipulations in regards to privacy. Anyone can obtain and broadcast a call or transcript, as long as it doesn’t violate any provisions that affect public records in general.

Is dispatch the same as 911?

What Is the Difference Between 911 Dispatcher and 911 Operator Jobs? … A dispatcher may be the person who fields the initial call and then assigns the proper units or workers to the scene. The operator, on the other hand, coordinates any other necessary efforts after the initial call.